:root{--accent: #4f46e5;--accent-hover: #4338ca;--accent-soft: #eef2ff;--accent-ring: rgba(79, 70, 229, .25);--bg: #f1f5f9;--surface: #ffffff;--surface-2: #f8fafc;--border: #e2e8f0;--border-strong: #cbd5e1;--text: #0f172a;--text-muted: #64748b;--text-subtle: #94a3b8;--ok-bg: #dcfce7;--ok-fg: #15803d;--warn-bg: #fef3c7;--warn-fg: #b45309;--danger-bg: #fee2e2;--danger-fg: #b91c1c;--info-bg: #e0f2fe;--info-fg: #0369a1;--bubble-contact: #ffffff;--bubble-bot: #eef2ff;--bubble-human: #dcfce7;--r-sm: 6px;--r-md: 10px;--r-lg: 14px;--r-pill: 999px;--sh-sm: 0 1px 2px rgba(15, 23, 42, .06), 0 1px 3px rgba(15, 23, 42, .08);--sh-md: 0 4px 12px rgba(15, 23, 42, .08);--sh-lg: 0 10px 30px rgba(15, 23, 42, .12);--font: "Inter", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:var(--font);background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}button,input,select{font-family:inherit}.pill{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:600;letter-spacing:.01em;padding:2px 9px;border-radius:var(--r-pill);line-height:1.5;white-space:nowrap}.pill.ok{background:var(--ok-bg);color:var(--ok-fg)}.pill.warn{background:var(--warn-bg);color:var(--warn-fg)}.pill.off{background:var(--danger-bg);color:var(--danger-fg)}.pill.info{background:var(--info-bg);color:var(--info-fg)}.pill .dot{width:6px;height:6px;border-radius:50%;background:currentColor}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;font-size:14px;font-weight:600;padding:9px 16px;border-radius:var(--r-md);border:1px solid transparent;cursor:pointer;transition:background .12s ease,border-color .12s ease,box-shadow .12s ease,opacity .12s}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--accent);color:#fff}.btn-primary:hover:not(:disabled){background:var(--accent-hover)}.btn-ghost{background:transparent;color:var(--text-muted);border-color:transparent;padding:7px 12px}.btn-ghost:hover:not(:disabled){background:var(--surface-2);color:var(--text)}.btn-outline{background:var(--surface);color:var(--text);border-color:var(--border-strong)}.btn-outline:hover:not(:disabled){border-color:var(--accent);color:var(--accent)}.btn-sm{font-size:13px;padding:6px 12px}.field{width:100%;padding:10px 12px;border:1px solid var(--border-strong);border-radius:var(--r-md);font-size:14px;background:var(--surface);color:var(--text);transition:border-color .12s,box-shadow .12s}.field:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-ring)}.field::placeholder{color:var(--text-subtle)}.spinner{width:22px;height:22px;border:2.5px solid var(--border);border-top-color:var(--accent);border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.center-fill{height:100%;display:flex;align-items:center;justify-content:center}.login-wrap{min-height:100%;display:flex;align-items:center;justify-content:center;padding:24px;background:radial-gradient(1200px 600px at 50% -10%,var(--accent-soft),transparent 60%),var(--bg)}.login-box{background:var(--surface);padding:32px 28px;border-radius:var(--r-lg);box-shadow:var(--sh-lg);border:1px solid var(--border);width:100%;max-width:360px}.login-brand{display:flex;align-items:center;gap:10px;margin-bottom:4px}.login-logo{width:34px;height:34px;border-radius:9px;background:linear-gradient(135deg,var(--accent),#7c3aed);color:#fff;display:grid;place-items:center;font-weight:800;font-size:17px;box-shadow:var(--sh-sm)}.login-box h1{font-size:18px;font-weight:700;margin:0;letter-spacing:-.01em}.login-sub{color:var(--text-muted);font-size:13px;margin:6px 0 22px}.login-box .field{margin-bottom:12px}.login-box .btn{width:100%;margin-top:4px}.form-erro{color:var(--danger-fg);background:var(--danger-bg);font-size:13px;padding:9px 12px;border-radius:var(--r-sm);margin-bottom:14px}.shell{display:flex;height:100%}.sidebar{width:340px;flex-shrink:0;background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column}.sidebar-top{padding:14px 16px;border-bottom:1px solid var(--border);display:flex;flex-direction:column;gap:12px}.sidebar-brand{display:flex;align-items:center;justify-content:space-between;gap:8px}.brand-mark{display:flex;align-items:center;gap:9px;font-weight:700;font-size:15px;letter-spacing:-.01em}.brand-logo{width:26px;height:26px;border-radius:7px;background:linear-gradient(135deg,var(--accent),#7c3aed);color:#fff;display:grid;place-items:center;font-weight:800;font-size:13px}.sidebar-actions{display:flex;align-items:center;gap:2px}.toolbar{display:flex;flex-direction:column;align-items:stretch;gap:9px}.seg{display:flex;width:100%;background:var(--surface-2);border:1px solid var(--border);border-radius:var(--r-md);padding:3px;gap:2px}.seg button{flex:1;border:none;background:transparent;color:var(--text-muted);font-size:12px;font-weight:600;padding:6px 4px;border-radius:7px;cursor:pointer;white-space:nowrap;transition:background .12s,color .12s}.seg button.active{background:var(--surface);color:var(--accent);box-shadow:var(--sh-sm)}.uso-chip{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--text-muted);align-self:flex-start}.lista{flex:1;overflow-y:auto}.conversa-item{padding:12px 16px;border-bottom:1px solid var(--surface-2);cursor:pointer;display:flex;gap:11px;align-items:center;transition:background .1s}.conversa-item:hover{background:var(--surface-2)}.conversa-item.ativa{background:var(--accent-soft);box-shadow:inset 3px 0 0 var(--accent)}.avatar{width:38px;height:38px;border-radius:50%;flex-shrink:0;background:var(--accent-soft);color:var(--accent);display:grid;place-items:center;font-weight:700;font-size:14px}.conversa-main{min-width:0;flex:1}.conversa-linha1{display:flex;align-items:center;justify-content:space-between;gap:8px}.conversa-nome{font-weight:600;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversa-hora{font-size:11px;color:var(--text-subtle);flex-shrink:0}.conversa-badges{display:flex;gap:5px;margin-top:4px;flex-wrap:wrap}.badge{display:inline-flex;align-items:center;gap:4px;font-size:10.5px;font-weight:600;padding:1px 7px;border-radius:var(--r-pill)}.badge.escalada{background:var(--danger-bg);color:var(--danger-fg)}.badge.fora{background:var(--warn-bg);color:var(--warn-fg)}.thread{flex:1;display:flex;flex-direction:column;min-width:0;background:var(--surface-2)}.thread-header{padding:13px 20px;border-bottom:1px solid var(--border);background:var(--surface);display:flex;align-items:center;justify-content:space-between;gap:12px}.thread-quem{display:flex;align-items:center;gap:11px;min-width:0}.thread-nome{font-weight:700;font-size:15px}.thread-sub{font-size:12px;color:var(--text-muted)}.msgs{flex:1;overflow-y:auto;padding:22px 20px;display:flex;flex-direction:column;gap:10px}.msg{max-width:66%;padding:9px 13px;border-radius:14px;font-size:14px;line-height:1.45;box-shadow:var(--sh-sm);position:relative;word-wrap:break-word}.msg .who{font-size:10px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--text-subtle);margin-bottom:3px}.msg .corpo{white-space:pre-wrap}.msg.contact{align-self:flex-start;background:var(--bubble-contact);border:1px solid var(--border);border-bottom-left-radius:4px}.msg.bot{align-self:flex-end;background:var(--bubble-bot);border-bottom-right-radius:4px}.msg.human{align-self:flex-end;background:var(--bubble-human);border-bottom-right-radius:4px}.aviso-janela{padding:11px 16px;background:var(--warn-bg);color:var(--warn-fg);font-size:13px;line-height:1.5;border-top:1px solid var(--border)}.aviso-janela strong{font-weight:700}.envio-erro{padding:10px 16px;background:var(--danger-bg);color:var(--danger-fg);font-size:13px;border-top:1px solid var(--border)}.compositor{display:flex;gap:10px;padding:14px 16px;border-top:1px solid var(--border);background:var(--surface)}.compositor .field{flex:1}.compositor-template{display:flex;flex-direction:column;gap:10px;padding:14px 16px;border-top:1px solid var(--border);background:var(--surface)}.compositor-template .btn{align-self:flex-end}.vazio{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;color:var(--text-subtle);text-align:center;padding:24px}.vazio-icone{width:52px;height:52px;border-radius:14px;background:var(--surface);border:1px solid var(--border);display:grid;place-items:center;font-size:24px}.vazio-titulo{font-weight:600;color:var(--text-muted);font-size:14px}.vazio-sub{font-size:13px;max-width:260px}.admin-page{max-width:820px;margin:0 auto;padding:32px 20px 48px}.admin-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:6px}.admin-title{display:flex;align-items:center;gap:11px}.admin-title h1{font-size:20px;font-weight:700;margin:0;letter-spacing:-.01em}.admin-sub{color:var(--text-muted);font-size:13.5px;margin:0 0 24px}.tenants{display:flex;flex-direction:column;gap:12px}.tenant-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);padding:18px 20px;display:flex;align-items:center;justify-content:space-between;gap:16px;box-shadow:var(--sh-sm);transition:box-shadow .15s,border-color .15s}.tenant-card:hover{box-shadow:var(--sh-md);border-color:var(--border-strong)}.tenant-info{min-width:0}.tenant-linha1{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.tenant-nome{font-weight:700;font-size:16px}.tenant-vertical{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.03em;color:var(--text-muted);background:var(--surface-2);padding:2px 8px;border-radius:var(--r-sm);border:1px solid var(--border)}.tenant-meta{font-size:13px;color:var(--text-muted);margin-top:7px;display:flex;align-items:center;gap:8px;flex-wrap:wrap}.tenant-meta code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px;background:var(--surface-2);padding:1px 6px;border-radius:4px}.tenant-acoes{display:flex;gap:10px;flex-shrink:0}@media (max-width: 640px){.tenant-card{flex-direction:column;align-items:stretch}.tenant-acoes{justify-content:flex-end}.sidebar{width:100%}}